• Thank you for choosing our salon. We’re committed to providing every guest with a clean, relaxing, and professional experience.

• To help ensure the comfort, safety, and satisfaction of all clients and staff, please take a moment to review the following service policies.

• You can reach us anytime via our contact page or by calling 236-457-8887.

• We aim to respond quickly—usually within the same business day.

• We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

• For clarity and transparency, please review and confirm all pricing with your technician.

• Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

“Please note that our business hours may vary without prior notice due to operational needs, staff shortage or special circumstances. We appreciate your understanding and flexibility as we continue to provide exceptional service.”

• Guests with open wounds, infections, or visible health concerns in the treatment area.

• Anyone experiencing illness or a contagious condition that may compromise the safety of others.

• Diabetic clients requesting cuticle cutting services, as this practice may pose health risks.

• Individuals who exhibit rude, aggressive, or disrespectful behavior toward our staff or fellow guests.

• All services are final and non‑refundable.

• If something does not meet your expectations, please let us know during your appointment so we can perfect it before you leave.

• We are pleased to offer complimentary fixes for smudges, chips, or shape concerns reported within 24 hours of your visit.

• All repair appointments must be booked within five days of the original service.

• Refunds or credit notes are not provided for changes of mind after a service has been completed.

• Once you depart the salon, we consider the service approved unless concerns were communicated prior to leaving.

• Damage resulting from improper aftercare—such as lifting, breakage, or chipping due to personal activities—is not covered and will require a repair fee.

• Appointments cancelled or changed within the 3-hour window will be charged 10% of the appointment fee.

• Cancellations or no-shows after that period are subject to 50% of the appointment fee.